De-escalation video 2: How to de-escalate disruptive patients

Two ways de-escalation can work in your practice

Help patients move from cross to calm with these de-escalating phrases

Learn how to de-escalate angry patients or diffuse a tense situation in the office.

Read about practical ways to manage difficult patient interactions

How to defuse tense or angry situations in the office

Learn practical ways to communicate with disruptive or angry patients.