Communication techniques to help prevent a tense conversation from escalating.
Other content in this Stream
De-escalation techniques and resources
Learn how to de-escalate angry patients or diffuse a tense situation in the office.
Responding to online patient complaints
How to manage and respond to negative online comments
Cultural competency
Learn about cultural competency and health disparities that may arise when treating patients of different backgrounds
Communicating with patients after adverse outcomes
How to express empathy and compassion while helping patients understand their situation
Tips for handling patient complaints
Strong complaint management is a core component for success
