21 phrases to help de-escalate angry patients

October is Cybersecurity Awareness Month. It is a great time to create a plan for October and to kick off your ongoing HIPAA Required Security Awareness for the next year

Additional tips and recommendations when terminating the physician-patient relationship

TMLT's Tanya Babitch offers help and tips for dismissing patients appropriately and safely

TMLT's Robin Desrocher on improving patient communication

TMLT's Robin Desrocher discusses the issues that can increase the risk of a liability claim.

Understanding HIPAA privacy requirements is crucial for safeguarding patients' sensitive health information. In this webinar, Cathy Bryant and Kassie Toerner, cover the basics of the HIPAA Privacy Rul

Part 2 covers informed consent, medical spa regulations, physician advertising, and leaving a medical practice.

TMLT is partnering with the Travis County Medical Society to bring their confidential Safe Harbor Counseling Program to TMLT policyholders.

Communication techniques to prevent tense conversations from escalating.

Learn how to spot the cues of a potentially disruptive patient

Learn techniques for de-escalating disruptive patients.

Learn what actions to avoid when de-escalating a disruptive patient

Russell Krienke, MD, of Austin Regional Clinic and a TMLT board member, offers some quick guidelines on protecting patient privacy on the job and in public.

A message about where TMLT has been and where we are going.

TMLT Risk Management manager Tanya Babitch offers 8 tips for improving patient satisfaction with a physician practice or office.

This video describes 10 common errors that can increase the risk of a malpractice suit.