Most Recent Flipbooks
Responding to online patient complaints
How to manage and respond to negative online comments
Preventing lawsuits
Learn how to avoid common mistakes in these areas and prevent unnecessary lawsuits.
Strategies to improve patient follow up
Guidance on how to create effective follow-up strategies.
Webside manner
Telemedicine presents a new meaning for "good" bedside manner. Learn to optimize this new form of patient interaction.
Addressing transgender health care disparities
Learn about transgender health care disparities and how practicing cultural competency can improve patient-physician relationships
Terminating the physician-patient relationship part 1
Guidelines and processes to follow when ending patient care relationships
Terminating the physician-patient relationship part 2
Guidelines and processes to follow when ending patient care relationships
Cultural competency
Learn about cultural competency and health disparities that may arise when treating patients of different backgrounds
How to report a TMB complaint
How to access TMLT coverage for disciplinary actions, such as actions by the TMB, a peer review committee, or a federal regulatory agency
What every physician needs to know about their malpractice policy
What to look for in the details of your policy
Googling your patients
Should professional standards and privacy prevent physicians from Googling their patients?
Tips for handling patient complaints
Strong complaint management is a core component for success
Human trafficking part 1
Resources on how to identify patients who may be victims of human trafficking
Human trafficking part 2
Resources on how to identify patients who may be victims of human trafficking
Keeping your email secure
How to recognize phishing emails and other cyber criminal activities
Top 10 risk management recommendations
Guidance from TMLT risk management professionals
10 things that compromise patient data
10 ways that physician practices are vulnerable to cyber attacks
Communicating with patients after adverse outcomes
How to express empathy and compassion while helping patients understand their situation