Patient Relationships
Advice and resources to help you protect and improve the physician-patient relationship.
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Using improv techniques in a health care setting, Episode 1: Fundamentals of medical improv
This season, we explore how improv techniques can be used by physicians to enhance conversations and relationships with patients, colleagues, and staff members. (33:59)
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Using improv techniques in a health care setting, Episode 2: Dealing with difficult patients
In episode two, we discuss how to deal with difficult patients, including setting boundaries, reflecting positive intent, and using such improv techniques as “blending." (33:48)
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Using improv techniques in a health care setting: Episode 3: How to improve patient interactions
In episode three of this series, Shana Merlin discusses how to use improv techniques to build rapport, help patients understand treatment goals, and break the “curse of knowledge.” (45:12)
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Using improv techniques in a health care setting, Bonus: "Signposting"
In this series “extra,” trainer Shana Merlin describes how to use “signposting” techniques in your conversations to help patients more clearly understand your meaning and overall messaging. (4:33)
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5:01
Terminating the physician-patient relationship, part 2
Additional tips and recommendations when terminating the physician-patient relationship
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5:18
Terminating the physician-patient relationship, part 1
TMLT's Tanya Babitch offers help and tips for dismissing patients appropriately and safely
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3:24
6 tips to improve patient communication while using your EHR
TMLT's Robin Desrocher on improving patient communication
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De-escalation: Two techniques to try
Two ways de-escalation can work in your practice
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29 more phrases to help you de-escalate angry patients
Help patients move from cross to calm with these de-escalating phrases
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Human trafficking part 2
Resources on how to identify patients who may be victims of human trafficking
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Human trafficking part 1
Resources on how to identify patients who may be victims of human trafficking
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Strategies to improve patient follow up
Guidance on how to create effective follow-up strategies.
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Terminating patient relationships: How to dismiss without abandoning
While both the physician and patient have the right to terminate the relationship, the requirements for ending the relationship are more complicated for physicians.
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Sample patient dismissal letters
Sample letters for termination of the physician-patient relationship
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Informed refusal: When patients decline treatment
Recommendations to help minimize the risk of lawsuits related to patient refusals.
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Treating minors in Texas: Answers to your questions
Physicians must balance parental rights, a minor’s autonomy, and the law.
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ADA requirements for physician offices
Best practices for providing reasonable accommodations for disabled patients
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Advance directives — questions from physicians
An “Advance directive” is a legal document designed to help patients communicate their wishes about medical treatment if they become unable to make their wishes known because of illness or injury.
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Responding to online patient complaints
How to manage and respond to negative online comments
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Webside manner
Telemedicine presents a new meaning for "good" bedside manner. Learn to optimize this new form of patient interaction.
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