Strong complaint management is a core component for success worth cultivating and honing.
Most Recent Presentations
This presentation describes regulations around the Texas Prescription Monitoring Program and rules for physicians to comply with pain management legislation passed in 2019.
This presentation introduces the concepts of cultural competency and health disparities and biases that may arise when treating patients of different backgrounds.
The posting of patient complaints and reviews online is unavoidable. Here are some tips on how to manage and respond to negative online comments.
The rise of telemedicine and it's use of video conferencing presents a new meaning for "good" bedside manner. Read this presentation to learn special considerations for this new form of patient intera
Failure to follow up on test results is one of the most frequent issues identified in lawsuits brought against physicians and health care organizations. Read this presentation for guidance on how to c
A recent Mayo Clinic survey found that more than half of U.S physicians are experiencing professional burnout. This presentation explains the differences between stress and burnout, while also offerin
Health care professionals often struggle with how to communicate with patients after adverse outcomes. This presentation offers tips on expressing empathy and compassion while helping patients underst
When dealing with difficult patients, physicians are sometimes left with no other viable alternative than to terminate the physician-patient relationship. Coming to that conclusion is not easy and may
When dealing with difficult patients, physicians are sometimes left with no other viable alternative than to terminate the physician-patient relationship. Coming to that conclusion is not easy and may
When purchasing malpractice insurance pay attention to the details of your policy.
Malpractice lawsuits are too often the result of faulty communication or improper documentation. Learn how to avoid making the most common mistakes in these areas and prevent unnecessary lawsuits.
This presentation describes 10 reasons physician practices and healthcare organizations are vulnerable to cyber attacks. How is your practice addressing these risks? Are you doing all that you can to
TMLT risk management staff conduct on-site practice reviews to help physicians determine and address their medical liability risks. In 2016, risk managers reviewed more than 2,000 physician practices,
This presentation brings awareness to transgender health care disparities and examines how practicing cultural competency can improve patient-physician relationships.
With an estimated 66-88% of human trafficking victims coming into contact with the health care system, health care professionals are in a unique position to identify and help these individuals. This p
With an estimated 66-88% of human trafficking victims coming into contact with the health care system, health care professionals are in a unique position to identify and help these individuals. This p
The case studies in this presentation are real life examples of ransomware attacks on health care organizations, and are intended to help physicians respond appropriately for when this type of cyber c
Health care professionals are not immune to the lure of social media or the ubiquity of Google.
Every TMLT policy includes Medefense coverage. Medefense covers legal expenses, fines, and penalties associated with disciplinary actions.
Have you ever taken the time to Google yourself or your practice? What did you find? Was the information accurate? Did you find a “review” of your practice among the results? What would a patient conc