5 tips to minimize patient frustration

"5 Tips to Minimize Patient Frustration" is part one of a three part video series on improving physician/patient interactions. Part one features TMLT Risk Management manager Robin Desrocher as she offers helpful risk management considerations and easy to implement tips to help physicians improve their patient’s experience of the practice environment. Coming soon: parts two and three, featuring more from TMLT's Risk Management team!

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Practice fined for response to social media review
Practice fined for response to social media review

Dallas dental practice fined $10,000 after publishing PHI in response to a patient review on Yelp

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Tips for de-escalating angry patients
Tips for de-escalating angry patients

How to defuse tense or angry situations in the office

Need to dismiss a patient? See our sample letters.

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