What every physician should know about de-escalating angry or disruptive patients

Communication techniques to help prevent a tense conversation from escalating.

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21 phrases to help de-escalate angry patients
21 phrases to help de-escalate angry patients

Learn practical ways to communicate with disruptive or angry patients.

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De-escalation video 1: How to identify and prepare to meet with a disruptive patient
De-escalation video 1: How to identify and prepare to meet with a disruptive patient

Learn how to spot the cues of a potentially disruptive patient

More than 40 years of protecting and defending physicians.

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