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De-escalation video 1: How to identify and prepare to meet with a disruptive patient

Learn to spot the verbal cues and behaviors of a potentially disruptive patient — and how to respond and prepare for their visit.

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Communicating with patients after adverse outcomes
Communicating with patients after adverse outcomes

How to express empathy and compassion while helping patients understand their situation

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De-escalation video 2: How to de-escalate disruptive patients
De-escalation video 2: How to de-escalate disruptive patients

Learn techniques for de-escalating disruptive patients.

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